Privacy Policy mrkaya88

1. Introduction

This Privacy Policy explains how mrkaya88 collects, uses, stores, and protects your personal information when you use our platform at https://mrkaya88.app. By registering or using mrkaya88 services, you agree to the terms stated in this Privacy Policy.

mrkaya88 operates under an international licence and complies with data protection standards set by the relevant regulatory bodies. This policy applies to all users of the mrkaya88 platform, including players who register, visit the website, or contact our support team.

2. Information We Collect

When you register and use the mrkaya88 platform, we collect various types of information for legitimate operational purposes and licensing compliance:

• Identity Information: Full name, identification card number (MyKad), date of birth, and gender.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Bank account details, e-wallet numbers (Touch 'n Go eWallet, Boost, ShopeePay), and records of deposit and withdrawal transactions.
• Technical Information: IP address, device type, web browser used, access log data, and cookies.
• Activity Records: Betting history, login records, and interactions with customer support services.

3. Purpose of Information Collection

The information we collect is used specifically for the following purposes:

• Processing account registrations and verifying user identity in accordance with licensing requirements.
• Managing deposits and withdrawals through supported payment methods including DuitNow, FPX, and cryptocurrency.
• Complying with legal obligations related to anti-money laundering (AML) and counter-terrorism financing.
• Providing effective customer support in Malay and English.
• Sending notifications related to your account, promotions, and service updates.
• Improving platform performance and overall user experience.
• Detecting and preventing fraud, unauthorised use, and suspicious activity on the platform.

4. Sharing Information With Third Parties

mrkaya88 does not sell, rent, or exchange your personal information to third parties for commercial purposes. However, there are certain situations where we need to share your information:

• Service Providers: Payment processing companies, identity verification service providers, and gaming technology platforms that work with us under contract. They are bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or a competent regulatory authority.
• Rights Protection: To defend mrkaya88's legal rights or address legitimate claims against our platform.

In all of the above situations, information sharing is limited to only what is strictly necessary and is carried out in accordance with applicable data protection standards.

5. Data Retention Period

mrkaya88 retains your personal information for as long as your account is active or for as long as needed to fulfil the purposes stated in this policy. After an account is closed, certain records may be kept for a set period for legal compliance, dispute resolution, and audit purposes.

When data is no longer needed, we will delete or anonymise that information using methods that are secure and irreversible.

6. Use of Cookies

The mrkaya88 platform uses cookies to improve the user experience. Cookies are small text files stored on your device when you visit our website. We use cookies to:

• Maintain your login session so you do not need to log in again each time.
• Remember your language preferences and display settings.
• Analyse website traffic patterns for internal improvement purposes.
• Detect suspicious activity for account security purposes.

You can control cookie settings through your web browser. If you disable all cookies, some platform functions may not work properly.

7. Information Security

mrkaya88 implements various technical and administrative measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption for all communications between your browser and our servers.
• Strict internal access controls — only authorised staff may access sensitive data.
• Continuous system monitoring to detect intrusion attempts or unusual activity.
• Regular security audits by independent parties to identify and address any vulnerabilities.

While we take reasonable measures, no system can guarantee absolute security. You are also responsible for keeping your account password confidential and not sharing your login details with anyone.

8. Cross-Border Data Transfers

As a platform operating at an international level, your data may be stored or processed on servers located outside Malaysia. In all such cases, we ensure that data transfers are carried out with appropriate safeguards, including contractual agreements that bind our service providers to equivalent security standards.

9. Privacy Policy Updates

mrkaya88 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or service improvements. Any material changes will be communicated to users via in-platform notifications or email. The date of the last update will always be displayed at the top of this document.

Continued use of the mrkaya88 platform after any policy update will be considered as your acceptance of those changes. We encourage you to review this policy periodically.

10. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the protection of your data, you can reach our team through:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon within the mrkaya88 platform, in Malay and English.

Our team will make every effort to respond to each privacy-related enquiry promptly and in detail.